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Returns and Refunds Policy

Live Delivery Guaranteed – Issues During/After Delivery

We guarantee all of our live products, and our products in general, if you have any issues with your order’s shipment use the contact us form, and we’ll get it fixed for you ASAP with a full replacement, or refund.

Need help?

Contact us if you have any issues, questions, or concerns, we’ll be happy to help in any way possible!

Cancelling An Order

Ficarro Farms will cancel an order after it has been placed on request if the item in question has not been shipped, use the contact us page to cancel your order, or if you need assistance with your order.

Refund Process

In the case of a DOA live order, a refund or replacement can be issued without many details, but we do require a photo per request, and your order ID/Number from the marketplace purchased, after your refund is processed your money will be returned to the credit/debit card used for your purchase within 1-3 days. If returning non-damaged goods, contact us for information.


If you need to return insects that arrived without an issue, or dry/non-living goods, we’ll accept your return no questions asked, but contact us first to see if we can help, or to get a return label provided. In some cases, the cost of return shipping will be deducted from the total refund, usually this will be $4-10 depending on what is being returned, we will not add anything above what the actual shipping label costed, and can provide a receipt if requested. Remember to contact us, as in most cases we can fix any issues, and will be on top of it same or next day.

For a return label contact us.


Ficarro Farms ships all orders same or next day, Monday through Friday, VIA USPS Priority Mail 1-3 Day, and First Class Mail, click here for more in depth details on our shipping policies. Feel free to contact us with any questions. We ship almost anywhere in the USA, except for Hawaii due to local restrictions on live species.

Wholesale, Bulk Shipping

Whether you represent a school, university, or business, we’ll make sure your orders arrive on time, and in fantastic condition as soon as we can, for wholesale our shipping is free and included with your order, if you represent any of the above contact us with any questions you may have, and we’ll do our best to help! We support our teachers, and professors!

International Shipping

Unfortunately, we can not ship outside the United States, but feel free to contact us, we may be able to help!


Thank you for supporting our small family farm, by using our site you agree to our return and refund policy, feel free to ask anything, and remember we’re here for you in every case, contact us with any issue, and we’ll do our best to help. Here is our terms and conditions page if you’re curious on the terms of use of our website, and our cookie policy, thanks for taking a look! Ficarro Farms supports your right to free and private internet access, take a look on our privacy policy page to learn more! We apologize in advance for some required legal jargon, we’ve tried to keep it to a minimum.