Returns and refunds
Live arrival issues
We guarantee our live products. If a live order arrives with a problem, contact us with your order number and a photo of the condition on arrival. We will work with you on a replacement or a refund.
Cancel an order
You may request cancellation before your order ships. Contact us as soon as possible with your order number. If we cannot ship within the time stated in our shipping policy, we will contact you about the delay and your options, including cancellation and a refund.
Returns
For live products that arrive without an issue or for dry goods, contact us before returning anything so we can help and provide return instructions or a label. If return shipping is deducted from a refund, we will tell you the actual label cost and can provide a receipt on request.
Refunds
Contact us with the order number and the issue. If a refund is approved, it will be returned through the original payment method; the time for it to appear depends on the payment provider.
Classroom and bulk orders
Schools, universities, and other customers planning a large order should contact us before ordering with the species, count, destination, and needed date. We will confirm availability and shipping charges for the proposed order. We cannot promise a particular delivery date before those details are confirmed.
Shipping destinations
We ship within the United States, excluding Hawaii and U.S. territories. We do not offer international shipping. See our shipping policy for handling and delivery information.
Questions? Contact Ficarro Farms.