Shipping and delivery
Orders for available products placed on this website ship within one business day. Business days are Monday through Friday, excluding holidays. If we cannot ship within that window, we will contact you about the delay and your options, including cancellation and a refund.
Shipping time in transit begins after the carrier accepts the package. Delivery estimates are provided by the carrier and can vary by destination, weather, and service. We will send tracking information when it is available.
Shipping charges
Shipping options and charges for your order are shown at checkout. For a large classroom or lab order, contact us with your desired count, destination, and date so we can confirm availability and shipping before you order.
Live arrival concerns
If your live order arrives with a problem, please contact us with your order number and photos of the condition on arrival. We will work with you on a replacement or refund under our returns and refunds policy.
Where we ship
We ship within the United States, excluding Hawaii and U.S. territories. We do not offer international shipping. Some live species may have destination restrictions; contact us if you are unsure whether an item can be shipped to your address.
See the current shop for available products, or get in touch with a shipping question.